Dispatch & Delivery

UK Deliveries
 
UK Delivery Processing Cost
UK - Royal Mail Tracked 48® Aims to delivery within 2-3 working days £5.00 (Free if £50 or over)
UK - Royal Mail Tracked 24® Aims to deliver next working day £6.00
 
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday. We are currently offering free UK delivery (Royal Mail Tracked 48®) on all orders £50 or over. All Royal Mail Tracked 24 and 48® include standard liability up to £500, SMS and Email notifications.
 
International Deliveries (Royal Mail International Business Tracked & Signed)
 
Country Processing Cost
Canada 5-7 Working Days £12.45
Croatia 3-5 Working Days £10.15
Czech Republic 3-5 Working Days £10.15
France 2-5 Working Days £10.15
Germany 2-5 Working Days £10.15
Iceland 2-5 Working Days £10.15
Malta 3-5 Working Days £10.15
Netherlands 3-5 Working Days £10.15
Norway* 3-5 Working Days £10.15
Slovenia 3-5 Working Days £10.15
Turkey 3-5 Working Days £10.15
United States 5-7 Working Days £12.45
 
*Signed Only
 
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
 
Track my Order
 
Track my Order
 
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on support@empirevape.co.uk.
 
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
 
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
 
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
 
Please note: Royal Mail standard delivery service does does not deliver on a Sunday.
 
We ship internationally and a large portion of our orders are sent to Europe. Please choose your geographical zone when checking out. We ship all international orders via Royal Mail International, Our new Royal Mail courier service is a better choice in terms of efficiency and speed although prices do vary dependant on location.
 
Insurance
 
All our Royal Mail Tracked 24 and 48® services are insured up to the value of £500.
 
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.
 
If you require any clarification regarding 'Dispatch & Deliveries' please feel free to contact us on: support@empirevape.co.uk.
 
EU Countries
 
In line with the legislation passed on May 20th 2016 and upon further information provided by the UK government on 1st August 2016, it is with sadness that we must now cease shipping to EU member states that have not permitted cross-border distance sales of e-cigarette products.
 
The following list of countries has either permitted cross-border distance selling or has not, as of yet, confirmed their own rules regarding this:
 
  • Czech Republic
  • Denmark*
  • France
  • Germany
  • Ireland*
  • Malta
  • Netherlands
  • Norway
  • Sweden*
  • Croatia
  • Slovenia
  • Iceland
  • Turkey
  • United Kingdom
In short, we will continue to ship e-cigarette products to the above list of EU member states. 
*Awaiting confirmation from country
 
The following countries have banned cross-border distance selling of e-cigarette products:
  • Austria
  • Belgium
  • Bulgaria
  • Estonia
  • Finland
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxemborg
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain
We are no longer allowed to ship products to any customers in the list above.